Still shipping but delays by 3-5 days due to covid-19
Still shipping but delays by 3-5 days due to covid-19

FAQs

Do you ship internationally?

Yes, we ship worldwide.

How do I track my order?

You can check on the status of your order at any time by inputting your tracking number here; Track Order

You can also reach out to our customer support desk at shop@staryn.com to ask questions anytime.  

Feel free to email us to check on your order status. We're more than happy to help.

My tracking number does not work?

Once we send your tracking number to your email, you must wait for 5 to 10 business days to update your tracking. That does not mean that your order is stopped, it will most likely be in transit. This is mainly due to delayed tracking updates from shipping services and mainly for international order. 

I ordered 2+ items, but only received one... where's my order?

When you order multiple items at a time, they may be shipped separately as to keep the total perceived value of the order low, thus avoiding any extra duty or sales taxes added by your local Customs.

Also, we stock some of our items in certain warehouses only again, in order to provide better prices. So this can also result in your order arriving in parts.

If you receive one item before the next, don't panic, the rest of your items are on the way 🙂

What should I do if my package says delivered but I don't have it?

If the tracking information indicates that your items have been delivered to the address provided on the purchase but you have not received it, please check surrounding houses, apartments, doorsteps that it could have been placed at by mistake or ask anyone that may have received it on your behalf.

We will always do our best to assist you, but Staryn is not responsible for packages that are lost or stolen in transit. If you are still unable to secure your package, you must contact the shipping carrier to file a lost/stolen package claim. You can call, send an email or go directly to your postal provider.

What should I do if I entered the wrong shipping details?

Please contact us immediately if you noticed that your shipping details are incorrect. We are unable to allow any changes to your order once it has been shipped. If your order is marked as "returned to sender", we will be required to pass on a subsidized reshipping postage fee of $5 USD.

How do I contact you?

If you have any questions that are not on this FAQ page, reach out to us through the "Contact Us" page or email us at shop@staryn.com

I am asked to present my identity documents and a photograph showing the 4 numbers on my card, is that legal?

It may surprise some people but this is 100% legal and usual when it comes to international deliveries. The aim is to avoid purchases with stolen or cloned cards.

Please collaborate with us if these issues arise. We want to make sure that everything is ok and that you are happy 🙂

What can I do if my order never arrives?

If the time of delivery of your order exceeds 30 days and has not arrived, please verify these possiblilties:

  • The order was stopped by the authorities of your country.
  • The order is in your local post office because it was returned.
  • The order was lost.

Please contact us immediately if you believe your order was lost at shop@staryn.com and we will look into what happened for you.

Once we have verified the issue, we will reach out to you and do everything possible to make sure we can resolve it.

Note; If, according to records, your order was lost and never reached its destination, we will refund 100% of your money.

How Secure is my personal information?

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments.

We also only use trusted and reputable payment providers, Stripe and Paypal, to make sure your transaction is protected.

Your credit card information is only used to complete the requested transaction and is not subsequently stored.

On top of that, our site is trust-verified by accredited bodies.